Contact
Write to us.
One address for everything: questions before buying, help with problems, keys, invoices, refunds.
No phone
E-mail only.
That way we can look at reports and files directly. The postal address is in the imprint.
If something does not work
First look at “If something goes wrong” in the guide. If that does not help, please send us:
- The report. After an error: click “Save error report” in the error screen. After a conversion: click “Save report” in the “Done” screen. The text file is saved next to your document. It contains none of your text, only the sources and CiteMove's notes.
- Your Citavi version (shown in the report as “Citavi 6.x” and in Citavi under Help → About Citavi) and your Zotero version (Zotero → About Zotero).
- Your operating system, for example macOS 15 or Windows 11, and whether Word is installed.
- What you expected and what happened instead, in two sentences.
- The file only on request. The report is often enough. If we need the document, we ask, and we delete it 7 days after the problem is solved.
Questions about a purchase, key or refund
Send us your order number from the Lemon Squeezy e-mail and we find your purchase right away. For refunds: how they work.
No time for troubleshooting?
Send us the document; we convert it and check it by hand.